Post inbound SMS to support and sales channels
Post inbound SMS to support and sales channels
Inbound SMS often arrive untracked in a shared feed, delaying responses and frustrating customers. Route messages to support and sales channels so agents can act immediately and meet SLAs.
Overview
Inbound SMS can sit unseen in shared feeds, delaying replies and harming customer experience. This route delivers each SMS into support and account channels within seconds so agents can respond before SLA windows lapse and avoid escalations.