Post inbound SMS messages to your team channel
Post inbound SMS messages to your team channel
Your incoming SMS messages arrive in a separate inbox, leaving coordinators without context for customer replies. This forwards messages into a channel so you can triage and respond the same day.
Overview
Stop letting customer SMS sit in a separate inbox—route them into a team channel so coordinators get full message context instantly. That change drives faster triage and same-day responses from on-call staff.