Post hourly enterprise case summaries to team channel

Your enterprise case queue can hide aging tickets and high-volume clusters that delay CSE response. Get hourly summaries with stale-case flags so owners can triage and assign same day.

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Overview

Stop letting aging enterprise tickets slip through the cracks—this flow surfaces hourly counts and stale-case flags so CSEs and managers see trouble areas immediately. The result is faster triage, clearer owner assignment, and same-day acknowledgement windows.