Post failing test alerts to customer channels same day
Post failing test alerts to customer channels same day
You have failing test observations that never reach customer channels, leaving support without triage context. It posts alerts into the customer's channel and a log so coordinators can triage same day.
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Overview
Failing observations often sit in the database without being shared, which leaves customer coordinators blind to issues. This flow posts each non-PASS result into the customer's channel and records it in a tracking sheet, so coordinators get context and can triage the same day.