Post claimant inbound emails to your triage channel
Post claimant inbound emails to your triage channel
Your claimant emails sit in a single inbox, delaying intake and eligibility reviews. Route messages into a shared triage channel so coordinators can start reviews same day.
Overview
When claimant emails pile up in a single inbox, intake slows and benefits are delayed. This flow posts those messages into a shared triage channel so program coordinators see them immediately and can begin same-day eligibility reviews.