Post cancellation reasons to product channels and log
Post cancellation reasons to product channels and log
You get cancellation responses from in-app flows without purchase context, leaving product teams unable to prioritize churn drivers. Send reasons to channels and a feedback log for same-day triage.
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Overview
When cancellations arrive without purchase or user context, product teams can't prioritize fixes or retention efforts. This flow surfaces reasons plus order context into your product channels and a centralized feedback log so teams can triage and act same day.