Post cancellation email replies into ops team thread

Your DTC cancellation emails include case tokens, leaving ops unable to link messages to the correct thread for triage. It posts a short reply into the ops thread so teams see updates same day.

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Overview

Cancellation replies often live buried in inboxes, slowing fulfillment and customer recovery. This flow surfaces reply context directly into your ops conversation so teams can triage and resolve cancellations faster, typically within the same business day.