Play desk lights for incoming case notifications instantly
Play desk lights for incoming case notifications instantly
When new case records arrive unattended, your on-call engineers miss urgent triage and tickets pile up. The workflow plays desk light alerts so technicians notice and start triage within minutes.
Overview
Unseen tickets become missed SLAs; visible desk signals remove the need to watch queues. This workflow gets engineers’ attention instantly so triage begins within minutes and first-response windows no longer slip.