Platform ops team: convert forwarded disables to tickets

Platform operations miss forwarded disable requests, leaving learner accounts active and risking compliance. Turn forwards into assigned support tickets so ops and RM support act quickly.

Overview

Missed employee-disable forwards leave former users with access to courses and create compliance risk for e-learning providers. Converting those forwards into assigned, trackable tickets ensures Platform Operations and RM Support process disables reliably and reduces missed requests.

Notable Features

Create standardized disable request tickets
Assign tasks to platform and RM
Add tags and priority flags