Ping secondary on-call for in-channel help requests fast

You miss urgent help messages in busy channels when nobody is tagged, delaying triage. It notifies the secondary on-call so you get an actionable ping and response within minutes.

Workflow preview:

Zap details:

Overview

When help requests appear in noisy channels, responders can miss them and incidents escalate. This workflow finds the scheduled secondary and pings them in-thread, producing an actionable alert and a response within minutes so triage starts faster.