Pawn shop ops: send last-chance SMS for expirations

Store staff update pawn records, causing customers to miss final expiration notices and leaving payments uncollected. Send last-chance SMS so staff recover payments and avoid missed pickups.

Overview

Pawn shops lose recoveries when final notices never reach customers. This workflow sends last-chance SMS and notifies store staff so payments are recovered and missed pickups are avoided.

Notable Features

Trigger on pawn record update
Send last-chance SMS to customers
Create staff alert for in-store followup