Patient support: recover missed IVR calls and bookings
Patient support: recover missed IVR calls and bookings
Patient support agents miss IVR 'press' callbacks, causing lost patient contacts. Instant alerts notify patient support and schedulers, so follow-up happens before inquiries go cold.
Overview
Missed IVR callbacks lead to lost patient recoveries and scheduling gaps. This workflow surfaces missed 'press' calls as alerts, tasks, and record notes so support agents follow up before inquiries go cold. The result is faster response times and far fewer missed follow-ups.
Notable Features
- Alert patient schedulers instantly
- Create follow-up tasks for agents
- Add call notes to records