Partner alerts when cancelled customers add payment method
Partner alerts when cancelled customers add payment method
Partners see cancelled customers add payment methods, risking incorrect charges. Alerts create urgent tickets so support agents verify billing and decide on reactivation.
Overview
Cancelled accounts adding payment methods create billing risk and customer confusion for internet software partners. This workflow converts those events into urgent support tickets so agents verify billing and decide on reactivation before charges post. That translates into fewer billing mishaps and zero missed follow-ups on cancelled accounts.
Notable Features
- Create urgent support tickets
- Attach customer and subscription details
- Prioritize tickets for billing review