PMs: keep buyers ready after delivery updates

Project managers in consumer services get inbound delivery questions when status changes go uncommunicated, causing buyer surprises. Send delivery-prep texts so customers arrive ready.

Overview

Missed delivery communications create avoidable inbound support volume and surprise buyers. This workflow sends delivery-prep texts after CRM status changes so customer-facing staff handle fewer questions and buyers arrive prepared.

Notable Features

Notify buyers after status updates
Validate phone numbers before sending
Log message activity to CRM