Owner: Forward property SMS to assigned on-call staff

Owners miss tenant SMS to a shared property number, causing delayed replies and lost bookings. Route SMS and caller details to assigned on-call staff so owners keep response handoffs visible and fast.

Overview

Owners risk missed bookings when tenant SMS land in a shared inbox and go unread. This workflow routes every text and caller detail to the assigned on-call staff, eliminating missed follow-ups and making handoffs visible. Customers report faster response times and zero missed follow-ups after similar routing is put in place.

Notable Features

Forward texts to assigned staff
Include caller name and number
Deliver SMS to on-call inboxes