Ops: stop missed rider cancellation replies and closures

Support ops let high-priority rider cancellations sit, causing refund confusion and passenger complaints. Standard public replies plus auto-close give clear refund steps and consistent case handling.

Overview

Support ops in transportation risk passenger complaints and chargebacks when cancellation replies are inconsistent or delayed. This workflow enforces a single public reply and auto-closes high-priority cancellations, eliminating mixed guidance and reducing avoidable escalations. Agents can focus on exceptions while passengers receive clear refund next steps.

Notable Features

Post standardized public reply
Close high-priority tickets automatically
Tag tickets for audit reporting