Ops coordinators: stop outreach to declined customers now

Operations coordinators miss decline notes in private channels, causing unnecessary outreach. It marks the approval row as Customer Declined so sales and ops stop chasing and move on.

Overview

Missed decline messages in private channels cause ops to chase dead ends and slow handoffs. This workflow keeps approval records current by marking declined customers automatically, eliminating unnecessary outreach and ensuring zero missed follow-ups so sales and operations focus on active opportunities.

Notable Features

Listen for decline messages privately
Lookup approval rows by identifier
Update status to Customer Declined