Ops coordinators send pre-arrival guest emails and alerts

Ops coordinators miss pre-arrival messages, leaving guests unprepared. This workflow sends pre-arrival emails and staff alerts three days before check-in so reservations can confirm details.

Overview

Missed pre-arrival outreach leaves guests unprepared and forces reservations teams into last-minute firefighting. This workflow ensures guests receive arrival details and reservations staff get internal alerts and agency bookings flagged, eliminating last-minute surprises. Reservations teams report faster handoffs and zero missed pre-arrival follow-ups.

Notable Features

Send guest emails three days prior
Flag agency bookings for staff
Log outreach in central spreadsheet