Ops coordinators: nightly appointment and delivery SMS

Operations coordinators miss late appointment updates, causing missed visits. Nightly SMS to operations and leadership shows tomorrow's appointments and failures, enabling prioritized follow-up.

Overview

Missed appointment updates create routing chaos and missed visits for operations coordinators. Delivering a nightly SMS summary and failure breakdown to operations and leadership restores visibility and enables prioritized follow-up, so staff can address failures before the next day; teams report faster investigations.

Notable Features

Send consolidated SMS each night
Summarize appointment failures and reasons
Alert leadership on critical failures