Operations coordinators: Flag imminent cases for priority response

Operations coordinators miss imminent intake alerts from form submissions, causing time-sensitive cases to go unprioritized and response backlogs to build. So coordinators prioritize imminent cases.

Overview

Operations coordinators are losing urgent cases in manual intake, causing backlogs and escalations. This workflow flags form submissions marked imminent and updates the case record so coordinators see a prioritized queue and act on the right cases first.

Notable Features

Flag cases as imminent
Update internal case records
Notify operations coordinators instantly