Online media support: create incident when ticket volume spikes

Support agents at online media publishers miss ticket surges, causing subscriber complaints to escalate. Hourly monitoring creates incident tickets and alerts incident channel for rapid surge response.

Overview

Support surges can erode subscriber trust and create public escalation for online media publishers. This workflow watches ticket volume hourly, creates incident tickets, and alerts the incident channel so escalations are caught early and manual triage is eliminated.

Notable Features

Monitor ticket volume hourly
Create incident tickets on surge
Notify incident channel and on-call