Notify your triage team of unassigned collaboration tickets

Your unassigned collaboration tickets that sit over two hours cause triage delays and risk missed patient follow-up. You receive immediate team alerts so tickets are claimed faster same day.

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Overview

Unassigned collaboration tickets that sit for hours cause delayed patient outreach and strain your support staff. This flow surfaces those tickets with routing context directly to your triage channel so owners claim them faster, restoring same-day response and reducing SLA exposure.