Notify triage coordinators when dialer marks live transfer
Notify triage coordinators when dialer marks live transfer
Triage coordinators miss #Live-Transfer-Ready dialer posts, leaving live-transfer calls unclaimed and stalling call processing. It forwards posts to triage and alerts coordinators so calls are claimed.
Overview
Triage coordinators lose live-transfer calls when dialer posts go unseen, which stalls call handling and burdens on-call staff. This workflow routes dialer-ready posts into the triage channel, confirms receipt in the dialer thread, and logs each transfer—eliminating manual monitoring and ensuring calls get claimed quickly.
Notable Features
- Post alerts to triage channel
- Confirm receipt to originating dialer
- Record transfers for auditing