Notify triage coordinators when dialer marks live transfer

Triage coordinators miss #Live-Transfer-Ready dialer posts, leaving live-transfer calls unclaimed and stalling call processing. It forwards posts to triage and alerts coordinators so calls are claimed.

Notify triage coordinators when dialer marks live transfer

Overview

Triage coordinators lose live-transfer calls when dialer posts go unseen, which stalls call handling and burdens on-call staff. This workflow routes dialer-ready posts into the triage channel, confirms receipt in the dialer thread, and logs each transfer—eliminating manual monitoring and ensuring calls get claimed quickly.

Notable Features

  • Post alerts to triage channel
  • Confirm receipt to originating dialer
  • Record transfers for auditing

Notify triage coordinators when dialer marks live transfer