Notify tier 2 support when partner case owner changes
Notify tier 2 support when partner case owner changes
Your partner case records lose visibility when ownership changes, leaving tier 2 without handoff context. Push concise case context to the senior channel for triage within minutes.
Overview
When partner cases move to tier 2, seniors need context to act immediately — not minutes later. This sends a focused case summary to the senior support channel within minutes, producing faster triage and smoother handoffs.