Notify the on-duty support agent for channel messages

You get critical support messages in a busy channel that go untriaged when the on-duty person isn't alerted. The workflow notifies the scheduled agent so issues are triaged and responded to same day.

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Overview

Untriaged messages in a busy support channel create missed SLAs and manual lookup overhead; this flow routes each qualifying post to the scheduled on‑call agent so nothing sits idle. The result is faster triage and same‑day responses from your support roster.