Notify team of picked-up but unfinished support items
Notify team of picked-up but unfinished support items
Picked-up support queries left unconcluded cause untriaged incidents and skew SLO reporting. Get concise channel alerts and updated SLO timestamps so engineers can triage within the hour.
Overview
When picked-up support items sit unconcluded, incidents go untriaged and SLA reporting breaks. This flow updates your SLO timestamp and posts a single formatted alert to the team channel so engineers can triage issues within the hour.