Notify team of new online consultation messages in channel

Your consultation emails arrive without routing or context, so coordinators miss details and response times lag. They post to a team channel so coordinators triage and assign cases same day.

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Overview

When consultation emails land untriaged, coordinators lack context and response times vary. This workflow turns those emails into context-rich team chat alerts so on-call coordinators can triage and assign cases within minutes, improving same-day handling.