Notify team channel when inquiry status becomes handover
Notify team channel when inquiry status becomes handover
You lose handoff clarity when inquiry records change status without an assigned owner, leaving coordinators unsure what to pick up. It posts a clear handoff message so coordinators can act same day.
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Overview
Unowned inquiry handoffs create busywork and slow response times for program coordinators. This flow posts clear, actionable handoff messages so coordinators see what to pick up and can respond the same day.