Notify team channel when a service request opens
Notify team channel when a service request opens
Your service requests in the task database go untriaged when updates aren't surfaced to responders. Notify responders with the request summary so triage can begin same day.
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Overview
Surface every started request to responders so triage begins without waiting for manual handoffs. This turns passive updates into immediate action, helping coordinators meet intake SLAs and resolve requests the same day.