Notify team channel for incoming SMS owner assignment

You receive customer SMS that lack owner context, causing missed or delayed replies. Triage and notify the owning agent so messages get answered same day.

Workflow preview:

Zap details:

Overview

Inbound SMS often arrive without owner context, leaving customers waiting and agents guessing who should respond. This flow finds the recent customer record, identifies the owner, and notifies them in your team channel so messages are triaged and answered same day.