Notify team and log overdue support tickets to dashboard

Your overdue support tickets arrive without team context, delaying triage and risking SLA breaches. Get immediate chat alerts and a central log so owners can act same day.

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Overview

Overdue tickets that land without visibility create SLA risk and frustrated customers; this flow captures webhook alerts, logs them to a central dashboard row, and pings the assigned channel. Support leads get actionable visibility and owners can triage within minutes to avoid next-day backlog.