Notify team and assign buddy when rep is out
Notify team and assign buddy when rep is out
Your channel mentions of reps being out leave customer threads unattended. Coverage is assigned to the designated buddy, prompting follow-up in-channel and ensuring messages are covered same day.
Workflow preview:
Zap details:
Overview
When reps are called out as ‘out’ in a busy channel, customer threads can go cold and follow-ups get missed. This flow detects the mention, finds the scheduled buddy, and posts a coverage request so conversations are handled within minutes.