Notify support ops when agents request disposition changes

Support ops miss disposition-change forms buried in inboxes, causing misfiled cases and SLA risk. This workflow sends SMS alerts to ops so requests are reviewed before escalation.

Overview

Missed disposition-change requests lead to misfiled cases and SLA exposure for support ops. This workflow pushes every agent request into your ops queue, sends SMS alerts, and logs submissions so ops eliminate missed reviews and keep case records accurate.

Notable Features

Send SMS to ops instantly
Create review tasks in queue
Log submissions to shared sheet