Notify support ops of late bank-transfer captures instantly

Customer support ops miss late bank-transfer captures, creating refund uncertainty and angry customers. Automated alerts flag late captures so agents verify refunds and prevent customer delays.

Overview

Late bank-transfer captures create refund confusion and escalate support load. This workflow routes every late capture to support ops, creating verification tasks and alerting agents so refunds or manual fixes happen before issues escalate. Support leaders report faster resolution and fewer missed follow-ups.

Notable Features

Flag late bank-transfer captures
Notify support agents via Slack
Create refund verification task