Notify support ops & sales of orders missing tracking
Notify support ops & sales of orders missing tracking
Customer support ops find billed orders missing tracking, risking SLA breaches and escalations. Alerts route these orders to sales and support so customers are informed.
Overview
Untracked billed orders create SLA risk and drive customer escalations that burden support ops. This workflow routes billed-without-tracking orders to sales and support and creates follow-up tasks so tracking is retrieved and customers are notified before issues escalate.
Notable Features
- Notify sales and support immediately
- Flag orders missing tracking numbers
- Create centralized order follow-up tasks