Notify support of onboarded users with no access
Notify support of onboarded users with no access
Your newly onboarded institutional users not accessing research datasets stall faculty projects and frustrate researchers. Support gets a prioritized alert so outreach resolves access issues same day.
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Overview
When institutional users don't access datasets after onboarding, researcher work stalls and support overhead rises. This flow surfaces those deals to support immediately so outreach can resolve access problems same day and protect onboarding momentum.