Notify support of contracts missing worklogs for two weeks

Your contracts that stop reporting worklogs leave account owners blind to progress and delay billing or retention actions. Notify owners and log cases so follow-up happens same day.

Overview

When contracts stop reporting worklogs, account owners lose visibility and billing or retention actions stall; this workflow surfaces those contracts to the right support owner and records a follow-up case. Owners get alerted the same day so teams can re-engage developers before delivery issues or billing delays materialize.