Notify support leads when priority channel messages appear
Notify support leads when priority channel messages appear
Your support channel receives top-level messages about menu, registration, pricing, or reports that get missed during busy shifts. It alerts assigned leads so issues are triaged within the same shift.
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Overview
When priority messages appear in your support channel they need immediate eyes or they sit unacknowledged. This flow posts in-thread alerts to assigned leads so issues are triaged within the same shift and response SLAs are preserved.