Notify support leads when priority channel messages appear
Notify support leads when priority channel messages appear
Your support channel receives top-level messages about menu, registration, pricing, or reports that get missed during busy shifts. It alerts assigned leads so issues are triaged within the same shift.
Overview
When priority messages appear in your support channel they need immediate eyes or they sit unacknowledged. This flow posts in-thread alerts to assigned leads so issues are triaged within the same shift and response SLAs are preserved.