Notify support channel hourly about knowledge base errors
Notify support channel hourly about knowledge base errors
Your knowledge base pages can go blank or return errors, leaving agents without article context during support tickets. It posts an internal alert so ops can triage and restore articles within an hour.
Overview
When public help articles fail, agents lose context and customers wait while teams hunt for answers. This route runs hourly checks and surfaces errors to support ops so teams can restore articles and resume accurate responses within an hour.