Notify support channel for each new live chat conversation
Notify support channel for each new live chat conversation
Your live chat conversations sometimes arrive unseen, delaying urgent requests and scattering customer context across inboxes. Get context-rich alerts so your support reps can respond within minutes.
Overview
When incoming chats land unseen, urgent customer issues stall and context gets lost. Route every new conversation into a central channel with visitor details so support reps see context-rich alerts and can respond within minutes.