Notify support agents when patients fail NAD tests

Support agents miss failed NAD tests, delaying patient triage. Timely alerts notify support and onboarding staff so follow-up begins promptly and patient care resumes.

Overview

Unacknowledged failed NAD tests delay triage and risk patient outcomes. This workflow delivers patient-specific alerts and auto-creates triage tickets so support agents and onboarding coordinators start follow-up promptly, and teams report faster response times.

Notable Features

Alert support and onboarding staff
Attach patient form details
Create triage task in helpdesk