Notify support agents when follow-up button triggers SMS
Notify support agents when follow-up button triggers SMS
Support agents miss follow-ups when flags sit unacted, leaving customers frustrated and tickets unresolved. Send an SMS when a follow-up button is clicked so agents confirm or close enquiries promptly.
Overview
Support agents risk leaving enquiries stale, which frustrates customers and prolongs case resolution. This workflow sends a status-check SMS when follow-up is clicked and logs the message to the ticket, ensuring zero missed follow-ups and faster case closures.
Notable Features
- Send status-check SMS on follow-up
- Log SMS activity to ticket
- Flag unresponded enquiries for review