Notify support agents of after-hours class signups quickly

Support agents miss urgent class signup questions submitted outside business hours, causing SLA breaches and frustrated customers. So on-call agents respond quickly, preventing missed enrollments.

Overview

Missed after-hours class inquiries lead to SLA breaches and frustrated customers. This workflow pushes weekend and after-hours signups to on-call agents via SMS and creates urgent tickets so agents follow up quickly and prevent missed enrollments. Teams report faster response times and fewer escalations.

Notable Features

Send SMS to on-call agents
Filter submissions by weekend and after-hours
Create urgent support ticket when needed