Notify support agents and customers of DRAGON deliveries

Support agents handle delivery-status questions when DRAGON orders show delivered without setup guidance, increasing follow-ups. This ensures customers know next steps so agents handle complex tickets.

Overview

Unclear delivery status creates avoidable support volume and frustrated customers. This workflow notifies DRAGON customers when orders are delivered and delivers setup resources, transforming post-purchase experience so agents handle fewer repetitive inquiries.

Notable Features

Send delivery confirmation emails instantly
Attach post-purchase setup resources
Create support tickets for exceptions