Notify success managers and log NPS survey submissions
Notify success managers and log NPS survey submissions
Your NPS survey responses arrive without routing or CSM context, which delays prioritization and hurts retention. The workflow alerts owners and records each response so follow-up occurs the same day.
Overview
Stop letting NPS responses sit untriaged—your CSMs need fast context to act. This flow captures each survey, enriches it with account ownership, logs it for reporting, and alerts owners and the team so follow-up can occur the same day.