Notify solutions channel when a case links to a bug

Your support cases linked to issue records lack visibility and delay fixes and student or instructor updates. Receive prioritized channel alerts so engineers and managers can triage same day.

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Overview

When support cases link to shared issue records, educator-facing problems can stay hidden and postpone fixes that affect classrooms. This workflow surfaces prioritized, contextual alerts into your solutions channel so support managers and engineers can triage and deliver fixes the same day.