Notify requesters when tasks move to in progress
Notify requesters when tasks move to in progress
When maintenance tasks move to in progress, requesters receive no status and coordinators handle extra calls. You'll send concise in-progress emails to reduce follow-ups and speed scheduling same day.
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Overview
When tasks enter an in-progress state without requester notification, coordinators field extra inbound calls and schedules slip. This flow automatically emails the requester as work begins, cutting follow-ups and giving teams clarity for same-day scheduling.