Notify requester and send internal DM for tickets

When a support request lacks a known user, your ticket thread stalls and agents can't confirm reporter identity. Get the requester and an internal DM notified so triage proceeds same day.

Overview

When tickets arrive without a recognized requester, agents waste time confirming identity and triage stalls. This workflow notifies the requester and attempts an internal DM, so your service desk regains context and moves tickets forward same day.