Notify prospects by SMS and email after cancellations

Support agents leave prospective viewers uninformed when viewings are deleted, causing no-shows. SMS and email alerts notify prospects right away so support and ops can rebook or free the slot.

Overview

Missed cancellation notices drive frustrated prospects and no-shows, creating extra work for support agents. This workflow routes deleted-viewing events into SMS and email notifications and alerts ops, dramatically reducing missed follow-ups and keeping availability accurate.

Notable Features

Notify prospects by SMS and email
Format and validate phone numbers
Log cancellations to centralized record