Notify owners of NPS detractor and promoter messages
Notify owners of NPS detractor and promoter messages
You receive NPS feedback in a busy channel without clear ownership, so detractors and promoters go unaddressed and insights go unused. It alerts owners and CSMs so outreach occurs same day.
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Overview
Untriaged NPS messages slow outreach and let feedback fall through the cracks. This flow detects NPS posts and tags the right account owner and CSM in-thread, enabling program coordinators to act on feedback the same day.